For the month of January, let's review “knowing your space” and what to do if you notice a shoplifter.
Once again, LDB employees are being asked to do more with less.
To prevent shoplifting, deterrence is best.
The first thing you can do is have a look at who is coming into your store – greet them and offer assistance. If you notice a customer is "struggling" with the products, offer them a basket. This is the best way to deter shoplifters. It shows that you are aware of them and avoids confrontation.
If you do notice a customer stealing, remember they could have a weapon or become violent. You don't know what they might do if they feel threatened. Use the following tips to keep yourself safe:
- Approach with a co-worker
- Don't be confrontational
- Stay a safe distance away
- Give the shoplifter a clear way out – never block the exit
- Never touch the shoplifter or their belongings
- Don't be a hero – never run after the shoplifter
Your safety is more important than a bottle! Safety is key to a job well done.
If you do witness a theft, make sure you are using the “Social Responsibility” buttons on your till to document the incident, as well as filing a SIR report afterward. These actions help us document the need for security in our stores.
Lastly NEVER LEAVE THE STORE and be the best witness you can.
This safety tip is brought to you by your Component 5 OHS committee, who would like to wish you a healthy and happy 2016. If you have any questions, contact one of the committee members, the list is available here
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