WCB Appeal Intake Instructions During the COVID-19 Situation
The changes due to the COVID-19 situation have caused us to modify the way our members are able to access representation with appeal(s) of decision(s) made affecting entitlement to workers’ compensation. Here is information you need to know and follow so that we can continue to help you file and pursue new appeals.
Deadlines for filing Appeals
The deadline for appealing WorksafeBC (WCB) claim decisions to the Review Division is 90 DAYS FROM THE DATE APPEARING ON THE DECISION LETTER. The deadline for appealing Review Division decisions to WCAT is 30 DAYS FROM THE DATE APPEARING ON THE REVIEW DIVISION DECISION. The appeal period runs from the date of the decision letter (not the day the letter is received).
If an appeal is nearing the 30-DAY OR 90-DAY APPEAL DEADLINE please contact our WCB advocacy group immediately by calling the Union at 604-291-9611 (Toll-Free 1-800-663-1674) and asking to speak with Karen McLean or Brandy Steele. Leave a voice mail message and someone will contact you as soon as possible.
In a case where the deadline for filing the Request for Review with the Review Division, or a Notice of Appeal at WCAT, is imminent, and there is not sufficient time for us to do it for you, you can file it yourself to prevent the time from running out.
Instructions for submitting your own Request for Review form to the Review Division are here:
Instructions for submitting your own Notice of Appeal form to WCAT are here:
If you do, because of the shortness of time, submit your own appeal form to the Review Division or to WCAT, please let us know you have done so when you send your WCB Appeal Package to us.
Unfortunately, we are unable to assist members with a late-filing request to the Review Division or to WCAT.
However, if you have missed the 90-day appeal deadline date for the Review Division (or the 30 day appeal deadline for WCAT), you can apply in writing to the Review Division (or to WCAT) for an extension of time to appeal, and explain your reasons for the late application.
Once you have received an extension of time from the Review Division (or WCAT), we may assist you with your appeal, and you should without delay complete the BCGEU’s WCB Appeal Package and send it in immediately to the Union. Please do not send the Appeal Package to the Union until you have received a letter from the Review Division (or WCAT) confirming you have received an extension of time.
BCGEU’s WCB Appeal Package
You must provide to us the following documents:
- Intake Form
- Representative Authorization Form (signed)
- Medical Authorization Form (signed)
- Copy of the decision letter being appealed (all pages)
Instructions for Completing the Appeal Package
You must at a minimum, as best you can, complete the highlighted areas on the Intake Form. Please be sure to explain why you disagree with the decision in question, point out any incorrect information contained in the decision letter, and tell us what you think the decision should have been.
- Please note that each decision letter you wish to appeal requires its own intake form, so if you have more than one letter containing a decision(s) you want to appeal, please make sure you complete and submit a separate intake form for each letter.
You also need to sign the Medical Authorization form and complete and sign the Authorization of Representative form. If you do not sign and provide us with these authorization forms, neither the WCB nor any doctor will communicate with us about your case, and we will be unable to represent you in the appeal.
If you are able at the time, we also need you to write down your Personal Access Number (PAN), and your Customer Care Number (CCN) on the Intake Form so that the union can obtain a copy of your WCB file(s). Normally, we ask that you do not submit your appeal documents until you have written your PAN on the Intake Form. Your CCN is normally located in the top right-hand corner of the first page of the letters you receive from WCB on your claim. Instructions for locating or obtaining your PAN are attached to the Intake Form.
If the Appeal Deadline is Close Do Not Delay If You Cannot Find Your PAN
If you cannot locate and have been unable to obtain your PAN, and the deadline for filing the appeal is close, please do not delay in sending the appeal package to us. Just complete the highlighted areas of the Intake Form and send it along with the Medical Authorization form and the Authorization of Representative form to the Union as soon as possible. You can then follow the instructions for obtaining and sending us your PAN as soon as possible after that.
Submitting a WCB Claim Appeal Package to the Union
Using Regular Mail
You can download, complete and sign the Intake Form and Authorization forms and mail them, along with a copy of the letter containing the decision you want to appeal, to:
British Columbia Government and Service Employees Union
WCB Appeals Department
4911 Canada Way
Burnaby, BC V5G 3W3
Using a Scanner
If you have access to a scanner, please scan the contents of the completed Appeal Package, including decision letter(s) to firstname.lastname@example.org and mail the original documents to the WCB Department at the address noted above.
Using Digital Photo
If you do not have access to a scanner, you can print, complete and sign the documents in the package, then take a digital photograph of each page (including the decision letter) and e-mail them to email@example.com, and then mail the original documents to the WCB Appeal Department at the address noted above.
Using a Fax Machine
If you have access to a fax machine, please fax the contents of the completed Appeal Package, including all pages of the decision letter(s) to 604-291-7514 and mail the original documents to the WCB Department at the address noted above.
Thank you for your understanding and cooperation as we try to maintain our ability to assist you with your appeals of decisions that affect your entitlement to workers’ compensation.
If you have any questions about preparing and submitting an Appeal Package, please e-mail our very knowledgeable WCB Appeal Department support at firstname.lastname@example.org
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